HostGator Review: User Reviews + Server Uptime Record

HostGator Review

 Server Uptime Record: 100%
Reviewed by: Kennan
Last updated: Jan 6, 2020
Editor’s Rating:
full star18x18full star18x18full star18x18Grey StarGrey Star
Hatchling Plan
What’s Good?
Long established reputation
 Eco-friendly hosting (Wind Powered, Certified RECs)
28% of the reviews compliment their server uptime*
Not So Good?
 66% of the reviews are negative*
 63% of the reviews dislike its long-waiting support response time*

*Review Policy: the statistics above are the summary of our market research based on customer’s feedback of Hostgator. To-date, the total sample size is 32 cases. Leave your review below if you have something to say about the host.

Keep It Short & Simple (KISS)

Hostgator used to be the favourite web hosting choice for the webmasters. The prices for their hosting plans are competitive (neither the most expensive nor cheap) and their features are well-covered for most of the webmaster’s requirements. However, they’re getting more complaints on its slow customer support lately. In web hosting industry, swift customer support is crucial as no one would like their problems to be left unattended for hours, especially when the website is down.


Is Hostgator still reliable? I’ve no doubts in their reputation and hosting features but am a little concern about the high resentments shown on their slow customer support services. At present, I would prefer other higher-rated hosting providers whom I’m more comfortable to host my websites like iPage, InMotion, SiteGround, and so on.

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